# Help and support inside the program

> Step-by-step guides in the help centre, support requests straight from Tulz, support access only with your approval – and feedback on every article.

Questions arise on the shop floor, not at the desk. That is why the help is inside Tulz: every page has its article, the search finds guides on scanning, inspections, sites – step by step with screenshots. Anyone who files a request sees matching articles while typing the subject; often that settles the question.

For everything else there is the support request right inside the program, with attachment and history. If support is to look into the workshop, you grant it: time-limited, read only or change as well, and every access is in the log.

## How it works in the workshop

1. **Open help** – question mark top right, matching the page; search across all articles ([Using help & support](https://tulz.work/en/help/article/using-help-and-support)).
2. **File a request** – subject, description, screenshot; service hours and usual response time are shown alongside.
3. **Grant access** – when needed, with duration and scope; revoke at any time ([Granting support access](https://tulz.work/en/help/article/grant-support-access)).
4. **Give feedback** – "Was this helpful?" under every article; a "No" with comment reaches the authors.

## What comes with it

- Help centre in German, English and Italian
- Notifications in Tulz and by e-mail when support replies
- Submit and vote on ideas and wishes ([Ideas and wishes](https://tulz.work/en/help/article/ideas-and-requests))
- For customers of a partner: the partner is the first point of contact, Tulz helps in the background
- Copy log entries with one click and attach them to the request

## Who it is for

Every business – above all those without an IT contact of their own.

## Frequently asked questions

### Does support cost extra?

No, support is part of the plan. Partner businesses look after their customers themselves and call in the provider when needed.

### Does support see my data?

Only if you grant access – and only as long and as far as you grant it. Without approval support sees nothing from your workshop.

### Is the help available without signing in?

The guides are also on the website when the provider makes them public; inside the program they are always there.

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Source: https://tulz.work/en/features/help-and-support · As of 2026-10-14 · Tulz