If support needs to look into your business, an administrator grants access under Help → Support access. Without this permission, support sees none of your data.
- Duration: 24 hours, 72 hours or 7 days.
- Scope: "read only" (recommended) or "read and change".
- Revoke ends the access immediately.
- Users, settings, API keys, data export and passkeys always remain locked.
- The log below shows every access by support.