If a tool breaks within the warranty period, send the claim straight from the damage report – with photo, inventory and serial number, purchase date and your customer number.
Preparing the claim
On the damage report (Damage → open report, anyone allowed to handle damage) you'll find the section Warranty claim to the supplier. At the top you can see whether the tool is still under warranty – the date comes from the Warranty until field on the tool. Expired? You can still ask for goodwill.
- To: the supplier's email. If the tool has a supplier that is set up with an email under Administration → Suppliers, the address is already filled in.
- Subject and Text are prepared – with tool, manufacturer, serial number, purchase date, damage date and description. Change whatever you like.
- Attach damage photo and Copy to me as you wish.
Sending
Send claim sends the email via Tulz; replies go straight to your email address. Prefer your own mailbox? Open in my email program, attach the photo yourself, send it and then confirm Already sent from my own email program.
Tracking the status
After sending, the report shows when the claim was sent and to whom. Set the status to Accepted (replacement or repair) or Rejected, with a note – e.g. "replacement comes with delivery 4711". The repair itself is tracked as usual further down on the report.